Every ticket, handledprofessionally.
Turn rough notes into polished client messages. Post directly to Autotask. Share credentials securely. Close tickets properly — all in one place.
Built by engineers who’ve worked the helpdesk.
- 3-day free trial
- No credit card
- VAT inclusive pricing
- Cancel anytime
- Autotask native
- 40+
- Message templates
- < 30s
- Avg. message time
- 17 hrs
- Saved per team/month
- 256-bit
- Credential encryption
- 3-day
- Free trial
Dear Customer, I am writing to confirm that a new user account has been successfully created. ───────────────────────────────── ACCOUNT DETAILS ───────────────────────────────── Name: Sarah Mitchell Username: s.mitchell@techdemo.co.uk Created: 16 May 2026 ───────────────────────────────── Kind regards, James Walker Nexus IT Solutions
Your team lives in Autotask. ResolveRight works there too.
No more switching between tabs to copy a note. ResolveRight connects directly to your Autotask PSA — so engineers can write the perfect message, post it, log their time, and close the ticket without ever leaving the app.
One tool. One workflow. Zero friction.
T20260605.0120 — VPN connectivity issue
Acme Ltd
T20260605.0118 — Printer not responding
Nexus Engineering
T20260605.0115 — New user setup
Apex Finance
Post notes directly
Customer-facing and internal notes go straight into the ticket — no copy-paste, no switching tabs.
Automatic time logging
Time entries created against the engineer's Autotask resource. Hours tracked, billing accurate.
CSAT in every note
A one-click satisfaction survey is automatically appended to customer notes. Responses write back to the ticket.
QuickClose bulk actions
Junk tickets and notifications killed in one click. Close, note, and log time on 50 tickets in minutes.
Engineer attribution
Notes appear under the engineer's name, not an API user. Audit trail stays clean and meaningful.
Ticket search built-in
Search all open tickets by number or title without leaving ResolveRight. Your queue, in context.
40+ ready-made templates for every scenario
From new user onboarding to hardware faults and Microsoft 365 issues — every common ticket type covered. Pick a template, fill the blanks, copy. Done in under 30 seconds.
- Account management
- Device setup
- Microsoft 365
- Network & connectivity
- Software & licensing
- Onboarding & offboarding
- Security & compliance
- New user account
- Password reset
- User offboarding
- Hardware fault
- Mailbox over quota
- MFA setup
- Network outage
- Mobile device setup
sorted sarahs email mailbox over quota cleared old items increased limit 100gb user happy to close
Dear Customer, The mailbox issue has been resolved. Old items cleared, limit raised to 100GB. Kind regards, James — Nexus IT
Rough notes in. Polished message out.
Type what happened in plain English — or speak it with voice input. The AI rewrites it into a professional, tone-consistent client message in seconds. Engineer name, company details, and sign-off handled automatically.
- Formal, Friendly, Technical, or Casual tone
- Voice input on every field
- Custom company details embedded
- Works alongside any template
Share credentials without the risk
Generate one-time encrypted links for passwords, API keys, and sensitive data. Links self-destruct after viewing. Use your own domain so clients see your brand, not ours.
- AES-256-GCM encryption
- View limits (1, 2 or 5 views)
- Custom expiry (1 hour to 7 days)
- Your own domain (Team plan)
- Works inline in any message
https://links.acmeit.co.uk/s/a8f3-9d2cYour domain. Your brand. Content destroyed after viewing — even if the link is forwarded.
T20260605.0090
Auto-notification — no action required
T20260605.0087
Spam report, already resolved upstream
T20260605.0083
Monitoring alert — false positive
Kill 50 junk tickets in two minutes
Open QuickClose and see every open ticket with a one-line AI summary. Two buttons per row: QuickClose Junk or QuickClose Notification. One click closes the ticket, logs the time, and adds the internal note. Bulk ticket management that actually works.
Know how every ticket landed
Every customer note includes a one-click satisfaction survey link. When the client responds, the score writes back to the ticket. Track engineer performance, spot patterns, and catch unhappy customers before they churn.
- Automatic CSAT links in every note
- Score dashboard per engineer
- Email alerts on negative ratings
- Response rate tracking
- Slack notifications
…the issue has been resolved.
How did we do? Rate your experience →
- Customer contacted and advised of update
- Customer happy for ticket to be closed
- Time logged against ticket
- Ticket category correctly set
- Internal notes written
- Assets updated in documentation
Consistent process. Every time.
Built-in pre-send and internal checklists make sure nothing gets missed. Customer contacted, time logged, category set — all tracked before the ticket closes. Admins can customise and enforce which items are required.
What’s your engineers’ time actually worth?
MSP engineers spend up to 15% of their day writing ticket updates. ResolveRight gives that time back.
Industry average: 10–15 min writing + formatting + credential sharing
Hours reclaimed per month
210 hours
~42.0 hrs per engineer
Value of time saved
£3,231/mo
Based on salary cost
ResolveRight cost
£80/mo
Team plan (5 seats) — inc. VAT
Net monthly saving
£3,151
ROI
3938×
For every £1 spent on ResolveRight, you get 40.4× back in reclaimed engineer time.
Calculations use salary cost only. Factor in onboarding, quality, and customer satisfaction and the ROI is even higher.
Simple, transparent pricing
Solo
- 1 engineer
- Unlimited message generations
- All 20 templates + AI mode
- Secure credential delivery
- 3-day free trial included
Team
- Everything in Solo
- Volume discounts as your team grows
- Custom templates
- Custom secure link domain
- Team analytics
- Priority support
- 3-day free trial included
All prices in GBP. All prices include UK VAT — no hidden fees. Annual plans billed yearly. Cancel anytime.
Your engineers deserve better tools.
ResolveRight pays for itself in reclaimed time within the first week. Every ticket. Every engineer. Every time.
3-day trial · VAT inclusive · Cancel anytime · Autotask native