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Templates library

Free IT Support Email Templates

Professional templates for every common ticket type. Copy and paste free, or generate them automatically with your company details using ResolveRight.

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Updates8 templates

General progress update
5 fields
Waiting on third party
6 fields
Waiting on client
5 fields
Engineer assigned
5 fields
Scheduled maintenance update
5 fields
Escalated to senior engineer
4 fields
Parts or equipment ordered
5 fields
Remote session booked
5 fields

Onboarding8 templates

New client welcome
7 fields
New user M365 welcome
6 fields
New device welcome
5 fields
VPN setup instructions
6 fields
IT support introduction
6 fields
Security awareness
3 fields
Software walkthrough
5 fields
New client IT audit request
5 fields

Account & Identity6 templates

New user account created
6 fields
User leaver / offboarded
6 fields
Password reset
4 fields
MFA setup / enrolment
4 fields
MFA reset
3 fields
Account locked out / unlocked
4 fields

Device & Hardware4 templates

New device setup & enrolled
6 fields
Device rebuilt / reimaged
6 fields
Printer added or fixed
5 fields
Hardware fault repaired or replaced
6 fields

Microsoft 365 & Email4 templates

Mailbox issue resolved
5 fields
Email account compromise remediated
6 fields
Shared mailbox / distribution list created
6 fields
OneDrive / SharePoint access resolved
5 fields

Connectivity & Network3 templates

VPN access set up or fixed
5 fields
Wi-Fi / network connectivity resolved
5 fields
Site-to-site / firewall issue resolved
5 fields

Software & Applications2 templates

Software installed or updated
6 fields
Application error / crash resolved
6 fields

General1 template

General IT issue resolved
5 fields

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