New client welcome — Free Template
A free, professional new client welcome template for IT support engineers and MSPs. Copy and paste, or generate it automatically with your company details using ResolveRight.
Example message
OnboardingHi, Welcome — we are delighted to have [Company Name] on board and look forward to supporting your team. This message contains everything you need to know about getting started with us. ───────────────────────────────── HOW TO GET SUPPORT ───────────────────────────────── To raise a support request: [support contact] Support hours: [support hours] ───────────────────────────────── In the meantime, please don't hesitate to get in touch if you need anything at all. Welcome aboard, James Walker Nexus IT Solutions
Generate this with your company details
ResolveRight fills in your engineer name, company name, and contact details automatically. AI mode turns your rough notes into a polished version instantly.
What this template includes
Contact name
Company name
Support contact
Support hours
Emergency contact
Account manager
Engineer
When to use this template
Use the new client welcome template when you need to send a professional, clear message to a client related to onboarding. This template ensures consistent, professional communication every time — whether you’re a solo engineer or managing a team of helpdesk staff.