Waiting on client — Free Template
A free, professional waiting on client template for IT support engineers and MSPs. Copy and paste, or generate it automatically with your company details using ResolveRight.
Example message
UpdatesDear Customer, Thank you for getting in touch. We have been looking into the issue you reported and need a little more from you before we can continue. Once we have this, we will get straight back on it. If you have any questions, please contact us at support@nexusit.co.uk or 01234 567890. We'll keep you updated, James Walker Nexus IT Solutions
Generate this with your company details
ResolveRight fills in your engineer name, company name, and contact details automatically. AI mode turns your rough notes into a polished version instantly.
What this template includes
Full name
Issue summary
What is needed
Deadline
Engineer
When to use this template
Use the waiting on client template when you need to send a professional, clear message to a client related to updates. This template ensures consistent, professional communication every time — whether you’re a solo engineer or managing a team of helpdesk staff.