General progress update — Free Template

A free, professional general progress update template for IT support engineers and MSPs. Copy and paste, or generate it automatically with your company details using ResolveRight.

Example message

Updates

Dear Customer,

I am writing to provide you with an update on the issue you reported.

We will keep you updated as things progress.

If you have any questions in the meantime, please contact us at support@nexusit.co.uk or 01234 567890.

We'll keep you updated,
James Walker
Nexus IT Solutions

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What this template includes

Full name

Issue summary

Current status

Next steps

Engineer

When to use this template

Use the general progress update template when you need to send a professional, clear message to a client related to updates. This template ensures consistent, professional communication every time — whether you’re a solo engineer or managing a team of helpdesk staff.

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